Mobile Care Group making house calls for patientsWritten by Duane Ramsey | | firstname.lastname@example.org
Mobile Care Group, a locally owned and operated company that provides mobile health care and transportation services, is now making residential house calls to patients in their homes, assisted or independent living residences and long-term care facilities.
The company will deliver health care services that include audiology, dentistry, optometry and podiatry to residential patients wherever they live.
Adding residential services to the customer profile is a natural progression in the development of the business, said Joe Wallace, president and CEO of Mobile Care Group based in Sylvania.
“We offer options for health care services. The way health care is delivered is changing and we’re trying to adapt to those changes and offer solutions for them,” Wallace said. “Maintaining their independence is so important to many older adults today. We want to let people know what’s available to them.”
There is a real need for residential services since there are many people who just can’t get out for such appointments, Wallace said.
“It’s a unique model that is different by design. We’re the only company I know with the option to bring health care to them or take them to health care providers in specialized vehicles,” Wallace said.
Mobile Care Group has 50 employees and 19 vehicles including ambulette vans with lifts, ambulances, and regular vehicles to bring health care to patients or transport them to the providers, he said.
The company’s network of physicians sees more than 700 patients per week so it was easy to add residential health care services to them. Its experienced team of 75 caring and qualified professionals provides on-site healthcare services to patients where they live.
“We work with local physicians and professionals at the facilities we serve to do what’s best for their patients. We work in partnership with them to identify patients who can’t get out or if it’s more convenient for them to receive those services where they live,” Wallace said.
“We reduce the downstream negative effects of people not getting routine care,” he said.
Mobile Care Group serves more than 250 nursing homes and assisted living facilities in Northwest Ohio and Southeast Michigan. It includes facilities as far north as Saginaw, east to Sandusky, west to Indiana, and south to Mansfield.
“We’re a resource to those facilities for clinical care and administrative services. We take care of all administrative and paperwork for them,” Wallace said.
The firm’s transportation services escort more than 400 people per week in ambulette vans. It provides mobile care EMS and transport services in the Toledo area, accepting Medicare, Medicaid, private insurance and private pay.
“We provide safe and reliable door-to-door transportation for individuals with special needs. Excellent patient care is always our No. 1 priority,” Wallace said.
“It’s imperative that we work with the best in class attendants, drivers and physicians since they are the face of our company and interact with the patients,” he said.
All ambulette attendants and drivers must qualify in 24 different areas, including maintaining a vehicle, being well-groomed in uniform, capable of completing paperwork, and being credible drivers with safe driving records.
The company has a full-time compliance officer to make sure the firm and its employees meet all of the requirements and standards in the industry, Wallace said.
Mobile Care Group was established in 2006 and serves residents and facilities in Northwest Ohio and Southeast Michigan.
Wallace said they plan to open another office in the Cleveland area later in the third quarter of this year.