Country stars charm, but ticket issues leave fans in coldWritten by Sarah Ottney | Managing Editor | firstname.lastname@example.org
Hundreds of country fans were left frustrated and shivering outside Huntington Center on Nov. 24, as an electronic ticketing snafu caused a bottleneck of fans waiting to get into the arena to see Keith Urban’s Light the Fuse Tour.
The issue stemmed from Huntington Center’s use of paperless tickets, which are designed to discourage ticket scalpers.
Instead of receiving paper tickets, concertgoers purchase tickets using a credit card, which is then swiped at the gate as a “ticket” to get inside.
Unfortunately, the Wi-Fi system used to scan credit cards went down minutes before doors were set to open at 6 p.m., leaving crowds clustered around the entrance and the will-call office for an hour or more before the signal was restored.
The technical difficulties meant many fans missed part of opener Little Big Town, which started around 8 p.m. But by the time headliner Keith Urban hit the stage around 9 p.m., the more than 7,000 attendees were inside and gettin’ down.
Little Big Town, which earlier this month was honored as Vocal Group of the Year by the Country Music Association, played many of their hits, including “Pontoon,” “Boondocks” and “Tornado.”
Urban charmed the crowd, taking note of signs in the audience and walking into the crowd at one point. He played mainly songs from his new album “Fuse,” released in September.
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