Observing life is like reading a compelling novel. There is no control over the book’s chapter breaks, its starts and stops — or its ending. But there is endless potential for imposing symbolism, theme and meaning on the narrative.

As part of a healthier lifestyle, I walk 60-90 minutes every day, which provides my brain a lot of time to wander and ponder. As many as three times a week, my walk follows a path through the Warehouse District in Downtown Toledo, where I have studied the scenery on Monroe, Summit and Washington streets and their connecting cross streets. Each time I turn south on Summit Street, my eyes are drawn to the Anthony Wayne Bridge, or High-Level Bridge as I have always called it.

I knew at some point I wanted to walk across the High-Level Bridge and back; it’s not Mount Everest, but I used to break a labored sweat by just changing my mind, so it represented a goal on my way to fitness.

On Good Friday, for no real reason and without thinking about it, I did not turn west on Washington Street as I have so many times; I kept walking south on Summit Street, knowing I could cross on Clayton Street and start the walk across the bridge.

I expected the adventure to be a mild triumph, but nearly everything I saw was disheartening and depressing.

The decay that has chewed into much of the South End begins as Downtown Toledo gives way just past the Owens Corning campus and Summit Street turns into Broadway Street. The litter of plastic Sprite bottles, glass Corona bottles, crumpled Winston cigarette packages and discarded scratch-off lottery tickets begins at the south end of the River Walk just past Owens Corning and thickens as the sidewalk leads south.

The Swan Creek apartment building is a rare sign of life on the way to Clayton Street, now that the Spring Gardens Family Restaurant is closed.

While crossing Broadway Street to get to the base of the High-Level Bridge, it is necessary to step over broken glass and items of clothing; I was saddened to see a child’s blue winter hat with a faded, sewn-on patch of the explorer from “Go, Diego, Go!” lying discarded and unraveling. A black bra was tangled in the barbed wire fencing protecting the Howard T. Moriarty Company, waving in the wind like a pirate flag.

At the north side base of the bridge, I stared up at the long incline and the sky-blue towers reaching nearly 1,200 feet into the air. I started walking the first of the nearly 3,120 feet of the bridge’s length.

The ascent

The bridge’s concrete sidewalk is crumbling in proportion to the rust eating at its rails and steel supports. As the ascent begins its arch across the muddy Maumee River, there are endless signs of human debris; graffiti in black, white and purple paint marks nearly everywhere the eye can land. Someone placed several dozen circular orange stickers reading “2/$4.00” along the girders and columns of the bridge. I wondered if they were gang signs, left by members of the Kroger, Meijer or Aldi gangs. The first vista to the north looks at the Owens Corning parking lot, across tree tops hosting large bird nests and strips of plastic wrapped around branches. Along the west side of the river, discarded tires and debris line the shore. The cranes, ducks, geese and gulls seem to regard this man-made topiary as a part of the landscape, like the large tree which is stuck just past the bridge.

Then there is just brown water.

At the center of the bridge, the purple graffiti takes the form of long wavy lines, as if Harold took his Purple Crayon and randomly dragged it along the bridge’s steel. I stopped at the center to survey the view. It occurred to me that only twice in my Toledo experience have I been higher — once when I stood on the roof of the Fifth Third building and once in a South End basement apartment with a girl named Jennifer.

From the center of the bridge, on that clear Good Friday, I could see as far as the Hollywood Casino Toledo sign to the south; the University of Toledo bell clock tower to the west; and as far out across the lake as the Downtown skyline and Veterans Glass City Skyway will allow to the north. Facing east, all I could see was more bridge to walk.

The dedication plaque proclaims  the bridge was built in 1931, more than 80 years ago. I could drive across the bridge 10 times a day and never think about the toll more than eight decades takes on such a magnificent piece of architecture, but somehow, standing on it made me feel vulnerable and uncertain. Rather than contemplate what it would be like to fall 100 feet with an avalanche of concrete and steel into the rushing waters below, I hurried my pace.

As the water gave way to Miami Street on the East Side, I approached the second stairwell leading down. I had walked right past the first stairwell, but stopped to think about entering this second one just out of curiosity. About seven steps down, a glimpse of what looked like feces-stained pants and other wadded-up clothing drove me back to the surface.

An opening on the Anthony Wayne Bridge that looks down to the ground below.

I looked down on the first neighborhood under the shadow of the bridge, its houses close together and in various states of disrepair and ownership, so much like the South End Toledo neighborhood where I spent several years. Roofs sag and may be stripped of tiles, but often support satellite TV dishes. Alleys are full of litter, tires and rubble. Many backyards have kids’ toys and playsets in them. McDonald’s wrappers and plastic waste blow across the area like tumbleweeds in a Western movie.

There and back again

I reached the bottom of the bridge, then turned west and started back up. I wasn’t physically tired, but the dreary surroundings made me weary.

There is plenty of rail and concrete between the road and the pedestrian  section of the bridge, but it is disconcerting to have the traffic rushing up behind you as it passes. The whooshes add to the sound of the wind to make the highest point of the journey feel like an alien place, and again I felt that vertigo.

The last interesting piece of graffiti on the north side of the bridge is a black-and-gold scrawl reading “Capitalism is slavery!” It was something to consider as I walked back to work.

Nearing the bottom of the bridge, as the road curves back to Broadway Street, I was greeted by billboards. An image of Crystal Bowersox smiled down from a fading Blade billboard on the left. A colorful ad for Biggby Coffee’s Hot Fudge Brownie Latte loomed on the right. Both images looked sweet, tempting — and equally forbidden.

Walking back along Summit Street and passing by the Swan Creek Apartments, I saw a woman standing up against a wall in the parking lot, one foot raised behind her, not unlike the cranes I’d seen on the waterfront. A theater-size box of candy rested on the ground in front of her. It’s rash and unfair of me to assume either the woman or the candy were being offered for public consumption, but it occurred to me that if I were forced at gunpoint to choose sampling one or the other, I might ask if I could enter a third option and offer to drink a glass of water from that muddy, brown Maumee River.

I stopped, startled by the base and crass nature of that train of thought.

The Anthony Wayne Bridge is slated for major repairs soon, and will be closed for almost two years. But that might be for the best. If one walk across its crumbling structure along with the decay of the neighborhood it shadows were enough to symbolically lower me to such themes and meanings, I am better off sticking to my regular path — earthbound, familiar and relatively free of … litter.

The real and mental varieties.

Michael S. Miller is editor in chief of Toledo Free Press and Toledo Free Press Star. Email him at mmiller@toledofreepress.com.

Tags: Aldi, Anthony Wayne Bridge, Biggby's Coffee, Crystal Bowersox, Harold and the Purple Crayon, High Level Bridge, Hollywood Casino Toledo, Howard T. Moriarty Company, Kroger, Lighting The Fuse, Maumee River, Meijer, Michael S. Miller, Swan Creek Apartments, University of Toledo

This entry was posted on Friday, April 5th, 2013 at 6:50 am and is filed under Lighting The Fuse, Opinion.
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The following is a public service announcement on behalf of every gas station clerk, grocery store checkout worker and bank teller. The aforementioned employees are all well aware that it is freezing cold outside, so can you please pick another topic of conversation for your one-minute transaction?

Part of my morning routine is a trip to my local Speedway, where I purchase an oversized diet soda and, on occasion, a peanut butter and chocolate treat in the shape of an upcoming holiday’s symbol, like an Easter Egg. As I fill my soda, I tend to watch the clerk’s station and always eavesdrop on the meant-to-be-overheard conversations.

The majority of the time, these 60-second conversations cover the escalating gas prices, the current Powerball amounts and some measure of suggestive selling. One recent morning I watched with pure amazement as a line of 10 people all discussed the very same topic with the clerk when it was their time to pay. Every customer complained about the freezing temperature outside, a blistery 6 degrees, as if they had never lived in Northwest Ohio before, as if the collective population of Toledo magically had its mind erased like in an episode of “Lost.” The fascinating part of my people-watching was how the clerk handled each customer, like he had not heard the news before, nor had the ability to feel the temperature or look outside.

“Man, it’s freezing out” a customer complained.

“Six degrees, I’ve been told,” the clerk responded.

“Blizzard Bill said it was supposed to reach zero tonight,” the next customer coldly opened.

“Yeah, I heard it’s 6 outside right now,” the seasoned clerk replied. This went on with every transaction until it my was my turn to pay.

“How do you do it?” I asked. “How do you have the same exact conversation all morning long and maintain sincerity?”

The clerk looked up and calmly replied, “This is what we do.”

My bank is conveniently located within my local Kroger. Later that morning, I watched the very same behavior in an entirely different venue. The bank teller called the next customer and voila: insert your favorite it’s cold outside quip. Rinse. Repeat. Call the next customer. This happens all day long. What I find most fascinating about this incredible human behavior is how we just all overheard the customers in front of us and yet when it is our turn, we jump right into the weather thing, like there is nothing else going on in the world or our lives. I know there are numerous clerks that will start the conversation and steer it toward the weather, but they are just trying to be friendly and topical.

Can you imagine working in one of these lucky professions, where you have the same exact conversation hundreds of times every day? I am surprised the suicide rate isn’t higher. This may be the sole reason Speedway doesn’t sell rope. If you believe you have a unique weather connection with your teller, then you need to submit that clerk’s name to the Academy Awards, because the person deserves an Oscar!

It is not my intention for you to ignore your local clerk. What I am asking for is that you come a little more prepared for your morning conversations. Listen to the customers in front of you. If they spend their moment complaining about the weather, maybe you can address the Super Bowl during yours. If they complain about the gas prices and somehow indirectly blame the clerk for the economy, you may want to choose talking sports or Kardashians.

Here are some other starters:

• Who do you think is going to win “Stars in Danger: The High Dive?”
• Who would win in a fight, a Smurf or a Snork?
• Should there be a law that bans stripping over a certain age
• If you were to be trapped on an island with one member of the WTOL-11 news staff, who would you want it to be?

You could make someone’s day at work. Who knows — it could be your quip about aging strippers that saves a man from jumping off the High Level Bridge into a frozen river.

Follow Jeremy Baumhower on Twitter @jeremytheproduc or friend him on Facebook.

Tags: cold weather, Jeremy Baumhower, Kroger, Media Watch, Speedway

This entry was posted on Thursday, January 24th, 2013 at 5:44 pm and is filed under Arts and Life, Media Watch.
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In these tough economic times, holidays like Christmas can be especially difficult for financially struggling families. This holiday, at least one family will have an easier time not only in the short term, but for the foreseeable future.

Toledo resident Heidi Krueger Middlebrooks was chosen from nearly 100 nominated families to spend Dec. 20 shopping with Toledo’s “Extreme Couponer” Joni Meyer-Crothers, who with her family has been featured on TLC’s “Extreme Couponing.” Middlebrooks went home with about $1,750 worth of groceries from the shopping trip and a donation from Meyer-Crothers’ stockpile.

“It was really cool and a lot of fun,” Middlebrooks said. “I was glad to learn from her. I learned a lot of information. It’s nice because now we have a head start.”

Meyer-Crothers partnered with Toledo Free Press to provide a better Christmas to a citizen in need, and to teach them how to shop the way she does, saving the family money in the long run.

Meyer-Crothers said she hasn’t spent $200 on groceries during a month’s time in the past three years, despite the fact she buys about $5,000-$6,000 worth of groceries each month. She donates an estimated 80 percent to organizations such as Sylvania Area Family Services.

Heidi Krueger Middlebrooks, left, with some of the personal stockpile items donated by ‘Extreme Couponing’ shopper Joni Meyer-Crothers.

“Just looking at what she does and what she gives [to food shelters], she is just an awesome person,” Middlebrooks said. “I was in tears for days thinking, ‘How can I accept this help?’ I am working and I am grateful to have a job, but with seven kids it doesn’t really take care of what we need to take care of. I will pay this forward 100 times over. It’s so appreciated and I will continue to be able to coupon and provide for the family with this [knowledge].”

As part of the Toledo Free Press promotion, Columbia Gas of Ohio and FirstEnergy will cover the cost of the family’s January utility bills. Columbia Gas also donated a programmable thermostat, combination smoke and carbon monoxide detector and energy-efficient showerheads, which, once installed, will save Middlebrooks an estimated $180 on her bill each year. FirstEnergy also supplied Middlebrooks with energy-efficient light bulbs and tips on how save money.

It’s neat to have that opportunity to help somebody out,” said Columbia Gas of Ohio Communications and Community Relations Manager Chris Kozak. “To help somebody start off the new year is just exciting. It’s important to be involved and we are very appreciative that Toledo Free Press asked us.”

“We thought it was a great program,” said FirstEnergy External Affairs Manager Meg Adams. “It’s the community coming together. It’s very exciting.”

FOX Toledo provided television coverage for the promotion.

Christmas is a time for kids to be able to open presents from beneath the tree and Middlebrooks has received some help making that happen. A private philanthropy group donated $250 in gift cards to Target $200 to Toys ‘R’ Us. Kroger donated a turkey for a Christmas day meal.

“That was more than we expected,” Middlebrooks said. “I was really excited to learn about the couponing process, but when you add in all the extras — we were more than grateful.”

Challenges at home

Middlebrooks is no stranger to couponing. Albeit nowhere near the level of Meyer-Crothers, she tries to save money whenever she can. At one point, she was told she didn’t qualify for food stamps because she made $14 over the cutoff. Instances like these inspired her to experiment with coupons to look for savings.

From left, Meyer-Crothers, FirstEnergy’s Meg Adams, Krueger Middlebrooks, Chris Kozak of Columbia Gas of Ohio.

“I knew a little bit about couponing,” Middlebrooks said. “My friends always called me the ‘Coupon Queen’ too. I probably saved 20 or 30 percent — now I will save a lot more. Joni taught me how she was doing it so that I will be able to do it and continue doing it.”

Middlebrooks was a mother of two when she met boyfriend Brad Perry. The two, who have dated for six years, moved in together, bringing Perry’s four children into the home. They later had a son together, giving the home a total of nine occupants.

Living with so many people has been further complicated with the struggles Perry, a self-employed brick mason, has faced seeking work. He stays home to take care of the kids, some of whom have health challenges. That leaves the family dependent on Middlebrooks’ salary as a parent educational case worker at Lucas County Children Services.

“Unfortunately, the way the economy is there’s not as many people doing building or repairing to their homes,” Middlebrooks said. “This year he has not worked hardly at all, so it’s my income that’s trying to support seven kids and two adults. Bills have got us behind a little bit so it’s nice to know that we have some help with those.”

“I’m just grateful,” Perry said. “Everything else will fall into place. Money will get better, we will be able to help pay bills back.”

Those struggles would have impacted Christmas this year for Middlebrooks and her family. Before being chosen for the promotion, she said she had told her children, who range in age from 4 to 19, that there would not be presents this year.

“We told the kids, especially the older ones, that this year was not a good year for us,” Middlebrooks said. “We said, ‘You are going to be without [presents] … We really just can’t do as much as we want to for you.’”

The shopping experience

For as positive of an experience as the trip was, it was not without its drama. A shipment of coupons scheduled to be delivered to Meyer-Crother’s  home were lost in the mail.

“I was very sad my coupons didn’t come in,” Meyer-Crothers said. “I overnighted them but all the post office could say was, ‘I’m sorry.’ We were going to do about $600 and it was only going to be about 50 cents.”

As a result, Meyer-Crothers wasn’t able to quite replicate the success she usually has, but the “Extreme Couponer” still provided outstanding results at Kroger on King Road.

Middlebrooks left with $256.08 worth of products for a total of $41.58, which was paid for by Toledo Free Press. She also received an estimated $1,500 worth of products from Meyer-Crothers’ personal stockpile at home.

Middlebrooks will receive a special order of 100 boxes of rice delivered to the store to use with 100 coupons Meyer-Crothers provided. With the coupons, the rice will cost just $9, or nine cents per box.

Despite saving nearly 84 percent on the grocery bill, Meyer-Crothers wasn’t satisfied. She informed Middlebrooks that she would take her shopping again in the future, this time with her full arsenal of coupons.

“I’m going to take her again once the coupons come,” Meyer-Crothers said. “We will wait for a better sale than the one this week, but we got them a good Christmas basket and gave almost $1,500 from our stockpile.”

More than a one-time gift

Meyer-Crothers made sure that this wouldn’t be just a single boost for Middlebrooks and her family. Meyer-Crothers, who teaches an extreme couponing class at her church, talked her through the experience, giving her tips to save on groceries.

“She was able to see what’s going on,” said Meyer-Crothers’ husband, Jamie. “That’s what was good about this. She learned how to do it.”

Some strategies include saving the coupon until the item goes on sale and ordering coupons from services in Florida and Texas, which offer more of a discount.

Not only does Middlebrooks want to continue to coupon, she wants to pass along the knowledge to others. She plans on teaching extreme couponing to her classes at Lucas County Children Services.

“My main thing from the beginning was to be able to help other people too, not only for myself but to be able to teach other people to do it,” Middlebrooks said. “I can’t wait to teach that to some of our parents. We know their dollars aren’t that great and to be able to teach them how to stretch their dollars and make things last is going to be wonderful.”

“That’s passing the blessing on,” Jamie said. “We helped her and she is in turn going to help other people in her situation.

“That’s all we can ask for.”

Tags: Chris Kozak, Columbia Gas of Ohio, Extreme Couponing, FirstEnergy, FOXToledo, Joni Meyer-Crothers, Kroger, Meg Adams

This entry was posted on Thursday, December 22nd, 2011 at 8:01 pm and is filed under Community, Featured, Holidays, Philanthropy.
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Among the themes I like to revisit on a regular basis, customer service is the most fascinating and provides the most fertile territory.

For example, I recently received a letter from T. Stearn of Toledo, who said she uses this page to line her iguanas’ enclosure. She wrote her shaky-handed, over-punctuated letter on children’s notebook paper, complete with three-hole punches and the ragged left-hand edge from tearing it free from the spiral-metal binding, which I am surprised the facility allows her to have unsupervised. She said she “can’t stand it anymore,” my “boring people with inanely precious tales of your no doubt perfect children, showing your racism, waving it around disguised as righteous indignation or crybabying about being the only white kid in high school.” She helpfully adds, “Screw waterboarding — just make ’em read that drivel you call ‘writing’” and tosses in such Twain-level gems as “seig hiel” and “my iguana’s gonna be landing one right on that Fake smile of yours’ soon. YAY”

I certainly commend her for recycling this page and for taking such good care of her iguanas, although I feel kind of bad for any pet trapped in an undoubtedly windowless, stale-smelling facility with her and wonder if she obsesses over which of them has the biggest dewlap as she and her iguanas slowly chew flies together.

Now, see, my unnecessary comments and crude characterizations are an example of poor customer service. What I should do is simply thank T. Stearn for her time and feedback, wish her iguanas good health and strongly consider dialing back my constant, incessant nattering and crybabying about being the only white kid in high school.

I could have received better customer service during a recent Sunday morning grocery store trip. We had overnight guests so I drove to a Kroger to pick up orange juice, fruit and doughnuts and bagels for the family.

The bakery did not have bagels baked yet, but it did have fresh doughnuts priced at $5.59 for 12. I boxed up a variety and managed to avoid eating all of them as I waddled to the checkout area. Only the self-serve lines were open, so I swiped the goods across the scanner and bagged them on the stand.

As I went to pay, I noticed that the dozen doughnuts had rung up for $7.89. Two bucks is two bucks so I pressed the “call for assistance” button. A checkout person glanced my way, turned back to a conversation she was having and then slowly started moonwalking backward my way as she finished her talk. She approached the checkout and offered a greeting-less, “What do you need?”

It was barely 8 a.m. on a Sunday, and I wasn’t at my most sunshiny either, so I just explained the overcharge and then stood silent as she looked at the price on the screen, looked at me, looked back at the screen and then wordlessly crossed over to a phone to call the bakery and tell them “this guy” was claiming he had been overcharged for a dozen doughnuts. The person on the bakery end of the phone must have confirmed my claim, as the checkout person crossed back over and silently started working on the touchscreen. She put in the correct price, adjusted the bill and started to wordlessly walk away. I thanked the back of her head as she left and turned to pay, when she stepped back to me and conspiratorially said, “You know, what you did was enter 12 dozen doughnuts instead of one.”

Up to that point, I was too self-absorbed in thinking of new adjectives for a few inanely precious tales of my perfect children to really care about her attitude and lack of interaction. I wasn’t looking to get my iguana serviced, I just wanted to avoid a $2 overcharge on a dozen doughnuts.

“No, I don’t think I did,” I said.

She shot me the same look of pitying contempt one might reserve for a mentally impaired iguana owner.

Then, I did the math. She was claiming I had entered 12 dozen donuts and the register totaled them at $7.89. According to her, I could walk out with 144 doughnuts for less than $8. I figured that, within hours, either that day’s “Smoke on the Water — Ribs for the Red Cross” was going to get its first doughnut eating contest, or that a lot of people staying at the Cherry Street Mission were going to have sugar highs and sprinkles on their shirts.

“If that’s the price for 12 dozen doughnuts,” I said slowly, “I’ll take them.”

I was back in the bakery getting ready to oversee the boxing and delivery of 144 doughnuts at about 5 cents each, when I remembered I had several people at home waiting for their breakfast and several Kroger staff in front of me who didn’t need to be punished for the attitude of one of their co-workers.

So I left with just my original purchase and another story about the minor inconveniences and sour taste left from poor customer service. It’s a lesson too many businesses have failed to learn (I’m not usually a Kroger fan, but I have never before had a negative experience with its staff and would not categorize them as habitual offenders).

In that spirit, I offer thanks to T. Stearn for the criticism and promise to be less of what she described as an “*******.”

And hey, T. Stearn, I’m mailing you a dollar bill folded like a paper airplane; that way, you and your iguanas can take a flying buck at the rolling doughnuts at Kroger. YAY

Michael S. Miller is editor in chief of Toledo Free Press and Toledo Free Press Star. Email him at mmiller@toledofreepress.com.

Tags: Kroger, Lighting The Fuse, Michael S. Miller

This entry was posted on Friday, August 12th, 2011 at 12:00 am and is filed under Lighting The Fuse, Opinion.
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A group of local developers are investing in a new development, The Villages at Waterville Landing, which would create a new gateway entrance to the communities of Waterville and Whitehouse.

The 353-acre mixed use development will incorporate commercial, retail, multi- and single-family residential properties located at the new interchange of state Route 64 and U.S. 24 at Waterville.

The development is one of the largest mixed use developments in Northwest Ohio, according to Thomas Schlachter, president of Farnsworth Investors Inc. and one of four partners in the project.

From left, seated: Sean McMahon of Danberry, Tom Schlachter, Dick Moses, Standing: Bob Gersten and Joe Swolsky.

“The Villages at Waterville Landing will provide a great place to live, work and shop for the entire area,” said Schlachter. “The new interchange will provide much greater access to the entire metropolitan Toledo market.”

The new highway interchange under construction will provide better access to the I-475 and I-75 Interstate system and downtown Toledo via the Anthony Wayne Trail. It will eliminate most of the truck traffic that currently runs through the City of Waterville on Rt. 24 between Toledo and Fort Wayne, Ind.

The roadways in the interchange project will be open to traffic in 2011, with the entire interchange scheduled to open in 2012, according to Samantha Johnstone, a public information official for Ohio Department of Transportation (ODOT) District 2 which covers eight counties in Northwest Ohio.

The entire U.S. 24 “Fort to Port” highway realignment project between Toledo and Fort Wayne involves two ODOT districts and the Indiana Department of Transportation, Johnstone said.

ODOT officials expect traffic counts to increase in the Waterville area once the interchange is completed which could be good for the project, said Dick Moses, another partner in the development.

The Villages at Waterville includes several parcels totaling 150 acres zoned C-3 and C-4 for commercial development. The project could include 70 acres of additional land zoned commercial for office, medical, research and a possible academic campus, according to the developers.

The initial phase of the development is currently under way with the construction of a new 80,000 square-foot Kroger store in Commerce Village, a centrally located commercial and retail district within The Villages at Waterville Landing.

The new Kroger store is scheduled to open in the fall of 2010 relocating from its existing store in Waterville. Commerce Village will include a Kroger gas station and 30,000 square feet of retail shops, along with restaurants and numerous commercial parcels on the property.

The residential properties include about 180 acres zoned R-1 and R-2 for single family residential with about 40 acres zoned R-3 and R-4 for multi-family residential.

The Village of Waterville is a growing community and could surpass 5,000 residents with the 2010 census to qualify it for incorporation as a city, said the developers.

Tags: Kroger, Waterville

This entry was posted on Thursday, January 14th, 2010 at 3:50 pm and is filed under Entrepreneurs, Toledo Business Link.
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