BBB honors five organizations for ethicsWritten by Sarah Ottney | Managing Editor | firstname.lastname@example.org
The Better Business Bureau (BBB) of Northwestern Ohio and Southeastern Michigan honored four local businesses and one nonprofit for exemplary and ethical business practices at its annual Torch Awards, held Nov. 6 in Perrysburg.
Winners have demonstrated business practices that exemplify ethics, integrity and exceptional customer service and are chosen by an independent panel of volunteer community leaders, based on criteria established by the BBB, said Marilyn Levine, director of the BBB Foundation.
This year’s keynote speaker was former Ohio Supreme Court Justice Yvette McGee Brown, the first African-American woman to serve on the state’s highest court.
Coyle Funeral & Cremation Services won in the small business (one to nine employees) category.
Family-owned and operated for 125 years, Coyle is committed to helping families plan, personalize and carry out meaningful end-of-life celebrations for their loved ones, according to information provided for its application. Even after the funeral, the company continues to care for its families, sending a card on the one-year anniversary of the death and offering 24-hour grief services online and memorial candle lighting ceremonies on holidays.
“[The award] is very meaningful because in this room are every deserving family and business,” said President Megan Coyle-Stamos. “It’s touching. I’m humbled.”
Coyle-Stamos is the fifth generation of the Coyle family to lead the business and several employees have been with the company for more than 30 years. The company is also involved in community service, particularly with Cell Phones for Soldiers, for which it has collected more than 2,500 phones.
The funeral home is located at 1770 S. Reynolds Road in Toledo. For more information, call (419) 865-1295 or visit www.coylefuneralhome.com.
Little Wonders Child Care Center won in the medium business (10-49 employees) category.
Offering extended hours to accommodate the schedules of all working parents, Little Wonders Child Care Center aims to provide a safe, caring environment away from home that helps children grow emotionally, socially, intellectually and physically, according to information provided for its application.
“[The award] just shows my hard work pays off,” said owner Deborah Miller. “I couldn’t have done it without my staff.”
The childcare center, which cares for children age 6 weeks to 12 years old, opened in 2001.
To contact the center, located at Great Eastern Shopping Center, 2534 Woodville Road, in Northwood, call (419) 691-3783 or visit “Little Wonders Child Care Center” on Facebook.
Metzgers Printing & Mailing won in the large business (50-149 employees) category.
Innovation and integrity are the cornerstones of business for brothers Joe and Tom Metzger of Metzgers Printing & Mailing, according to information provided for its application.
The family-owned and operated company, which was started in 1976, offers a wide range of services, including offset and digital printing, mailing, promotional products, fulfillment, warehousing and more, and strives to not only meet but exceed customer expectations.
“[The award] reminds me so much of my father, the way he did his business,” said president Joe Metzger. “He constantly told everyone, ‘Do the right thing.’”
Despite its growth, Metzgers retains a “family atmosphere.” More than 30 employees have been with the company for 10 years or more. The Metzgers Education Center offers employees and customers a space to learn about current and emerging marketing capabilities.
The company is located at 207 Arco Drive in Toledo. For more information, call (419) 861-8611 or visit www.metzgers.com.
Tireman Auto Service Centers won in the extra-large business (150-plus employees) category.
Offering 17 retail locations in Northwest Ohio and southeast Michigan, Tireman stays open late to accommodate its customers’ work schedules and is the only area auto repair company that pays technicians by the hour rather than on commission, according to information provided for its application.
The company has provided tires and auto repair services for more than 50 years and prides itself on building long-lasting customer relationships that span generations.
“I think [the award] means everything in our business,” said CEO Randy Jones. “We know we’ve got to earn it every day.”
Each location posts a Customer Bill of Rights, which includes Jones’ name and number, encouraging customers to call with comments good or bad. The Tireman Safety Rewards Program rewards employees for safe work habits and for holding each other accountable for the safety of others.
Tireman is also involved in community service, including United Way of Greater Toledo, with whom it partners to offer car repairs at reduced prices for underprivileged families.
For more information, call (419) 724-8473 or visit www.thetireman.com.
Ronald McDonald House Charities of Northwest Ohio won in the nonprofit category.
The children’s charity is committed to providing temporary, homelike accommodations for families with a child receiving medical care. The Ronald McDonald House is meant to be a “home away from home” for families who travel to Toledo for their children’s specialized medical care. More than 400 families stay at the house each year, for an average length of eight days, and more than 125 volunteers assist staff in providing for the needs of families.
“We are certainly humbled by the honor,” said president Chad Bringman. “We feel we do a lot of great work for the community, so we are honored.”
Ronald McDonald House is located at 3883 Monroe St., Toledo. For more information, call (419) 471-4663 or visit www.rmhctoledo.org.
Also announced during the ceremony were the winners of two $500 Jim Smythe Memorial Student of Integrity Scholarships. The winning essays, detailing a time when they faced ethical dilemmas, were written by Matt Grosse of Anthony Wayne High School and Joseph Wood of Springfield High School.
Toledo Free Press was honored for its efforts as a BBB Torch Awards media partner.
Toledo Free Press Staff Writer Danielle Stanton contributed to this report.
Tags: $500 Jim Smythe Memorial Student of Integrity Scholarships, Better Business Bureau (BBB) of Northwestern Ohio and Southeastern Michigan, brothers Joe and Tom Metzger, CEO Randy Jones, Coyle Funeral & Cremation Services, Great Eastern Shopping Center, Joseph Wood of Springfield High School, Little Wonders Child Care Center, Marilyn Levine director of the BBB Foundation, Matt Grosse of Anthony Wayne High School, Metzgers Printing & Mailing, Michigan, Ohio Supreme Court Justice Yvette McGee Brown, Perrysburg, President Megan Coyle-Stamos, Ronald McDonald House Charities of Northwest Ohio, The Tireman Safety Rewards, Tireman Auto Service Centers, Torch Awards