National City converting to PNC Bank in AprilWritten by Duane Ramsey | | firstname.lastname@example.org
National City Bank branches in Northwest Ohio and Michigan will be converted to PNC Bank because of the acquisition of National City by PNC Financial Services Group Inc.
Most National City branches in the region will close at 4 p.m. April 9; remain closed over the weekend for the physical conversion and reopen as PNC Bank branches on April 12, according to Brian Bucher, regional president of PNC Northwest Ohio Toledo Region.
Some branches could close earlier April 9 with times to be posted at each location.
“We’re committed to the Toledo market and want to grow in this market, providing additional benefits for the community to make it a great place to live and work,” said Bucher, who has served this region for the past five years living in the Toledo area.
The signage on local National City branches has been changed for the conversion. The new PNC Bank signs are covered by temporary National City banners that will be removed that weekend. No local branches will be closed and all will be refurbished or updated with the conversion, Bucher said.
PNC Bank is hiring some customer service and management-level employees but the consolidation could affect a small number of employees whose positions could be eliminated in the process, Bucher said.
“We look at the business to figure out how we can operate better,” Bucher said. “We’re excited about what we’re doing for our customers by combining two institutions with a lot of good people.”
National City customers will become PNC clients with as little disruption as possible, he said.
Customers should receive their new PNC Visa check card by April 9 and can activate the cards after 8 a.m. on that date. Check card purchases can be made during the conversion weekend using either National City or activated PNC Visa check cards.
ATM access to checking, savings and money market accounts will be available at any National City or PNC ATM inside and outside the local region. Balance information will be available via ATM starting at noon on Saturday, April 10.
Mobile and online banking through National City or PNC will not be available after 3 p.m. April 9. Existing customers can begin accessing PNC account information by mobile phone or online starting at
8 a.m. April 12. Telephone banking will resume after 6 a.m. April 12 by calling 1-877-762-9119.
PNC customers will have access to new products, such as the “virtual wallet” which allows people to conduct online banking from hand-held phones and computers 24-7 from almost anywhere with the transition, Bucher said.
“We’re in the people business and strive for the personal touch but you have to have great products and the latest technology,” Bucher said.
“We’re committing more dollars to the local community as part of PNC’s commitment of $100 million over 10 years,” Bucher said.
Bucher said that National City has and now PNC will support local programs, such as the “Grow Up Great” campaign for children up to age 5, with both money and the time of employees volunteers. Locally, the bank has supported the Toledo Zoo, Toledo Mud Hens, UT, Valentine Theatre, and other community organizations.
Bucher said that he knows many of the management people at PNC from his previous experience working for National City Bank in Pittsburgh where PNC is based. He was born in Cleveland and lived in Chicago before earning a bachelor’s degree in finance from The Ohio State University and an MBA from Baldwin-Wallace College in Berea, Ohio. PNC has successfully completed the conversion of more than 1 million customers and 320 branches from National City Bank in other regions of Ohio, Kentucky and Indiana since November 2009. Another 1.5 million customers and 420 branches in Akron, Cleveland, Toledo and Michigan are being converted in April.
“The process of converting customer accounts is proceeding smoothly as the acquisition of National City continues to exceed our expectations,” said Thomas Whitford, PNC vice chairman and co-leader of the National City integration that remains on track for completion by the middle of 2010.
The acquisition of National City Bank by PNC Financial Services Group Inc. closed Dec. 31, 2008. PNC is a national diversified financial services organization, providing business and retail banking, residential mortgages, asset and wealth management to more than 5 million customers in 15 states and District of Columbia.
Tags: PNC Bank